023 8083 2020

museums@southampton.gov.uk

An aerial photo of Ocean Village in the city of Southampton

Accessibility

This accessibility statement applies to the Southampton Renaissance website: https://southamptonrenaissance.com/

Using this website

We want everyone who visits the Southampton Renaissance website to feel welcome and find the experience rewarding. We’ve designed the website to be as accessible and usable as possible for all users, including those with disabilities.

How accessible this website is

We know some parts of this website may not be fully accessible:

  • Some images may not have appropriate alternative text.
  • Some older PDF documents may not be fully accessible to screen reader software.
  • Interactive elements, such as forms, may not be fully navigable using a keyboard.

What we’re doing to improve accessibility

We are working to improve the accessibility of this website by:

  • Reviewing and updating alternative text for images.
  • Ensuring new PDFs are created with accessibility in mind.
  • Enhancing keyboard navigation and focus indicators.

Feedback and contact information

If you experience any accessibility issues while using this website or need information in a different format (such as accessible PDFs, large print, easy read, or audio), please contact us:

We’ll consider your request and get back to you.

There are lots of options available for you to translate pages on our website into other languages. The options available are different depending on the device and web browser you are using. 

Please note that these are external tools not provided by Southampton City Council. Therefore we are not responsible for the accuracy of the translated text. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us using the details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • PDFs on Southampton Renaissance Prospectus
  • Some PDFs on this page do not fully meet accessibility requirements due to missing document structure elements, such as:
    • Headings that do not follow a logical order (WCAG 2.2 criterion 1.3.1 – Info and Relationships).
    • Lack of an H1 heading for document structure (WCAG 2.2 criterion 1.3.1 – Info and Relationships).
    • PDFs not specifying a default language (WCAG 2.2 criterion 3.1.1 – Language of Page).
    • Long PDFs that do not contain bookmarks for navigation (WCAG 2.2 criterion 2.4.5 – Multiple Ways).
    • PDFs with weak or missing titles (WCAG 2.2 criterion 2.4.2 – Page Titled).
    • Insufficient tagging, making the document difficult to interpret with assistive technology (WCAG 2.2 criterion 1.3.1 – Info and Relationships).
    • PDFs that are not machine-readable (WCAG 2.2 criterion 1.1.1 – Non-text Content).
  • We are reviewing all PDFs to either replace them with accessible web pages or update them to meet accessibility standards.
  • Property Search Page
  • The default WordPress image block used on this page does not support aria-label input, making it difficult for users relying on screen readers to interpret certain images. This issue cannot be resolved due to limitations within the WordPress core functionality.

Content that’s not within the scope of the accessibility regulations
Third-party integrations and content

We require that any third-party systems integrated into our website comply with WCAG 2.2 AA. However, third-party systems are managed by external providers, limiting our ability to make modifications. We are actively reviewing all third-party integrations and liaising with suppliers to request accessibility improvements where possible.

Our third-party integrations include:

  • CookieYes – Third-party plugin
  • This third-party plugin may not fully meet accessibility standards. We are currently reviewing its compliance with WCAG 2.2 AA.
  • reCAPTCHA – Third-party plugin
  • This third-party plugin is used for security purposes but may not be fully accessible for all users, particularly those using assistive technologies. We are reviewing alternative solutions or additional guidance for users who experience difficulties.
  • Flipbook Plugin – Third-party
  • The flipbook plugin used on our website may not be fully accessible to users who rely on screen readers or keyboard navigation. This fails WCAG 2.2 criterion 1.1.1 (Non-text Content) and 2.4.3 (Focus Order).
  • Contact Form 7 – Third-party plugin
  • This widely used contact form plugin may have accessibility issues with form labels and error message visibility. We are reviewing its compliance and considering alternative solutions where necessary.

PDFs and documents
Older PDFs on our website may not fully meet accessibility requirements. The regulations do not require us to fix PDFs published before 23 September 2018 unless they are essential for providing a service. However, we are committed to improving document accessibility wherever possible. Any new PDFs published will comply with accessibility standards.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to contact a council service via the British Telecom Text Relay service.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

If you do not have access to the internet at home, you can use our website at one of our self-serve terminals in Gateway. You can also visit Gateway to speak with an advisor if you require assistance with certain enquiries and requests.

Find out more about Gateway.

Technical information about this website’s accessibility

Southampton Renaissance is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 21st February 2025. It was last reviewed on 21st February 2025

The website was last tested on 21st February 2025. The test was carried out internally using a combination of automated tools and manual checks across key pages.